Job Summary
Published On : Jun 3, 2025
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Age : at most 35 years
Location : Dhaka (Mohammadpur)
Salary Range:
Negotiable
Application Deadline : Jun 19, 2025
Technical Customer Support Engineer
XeonBD
No. of Vacancies
02
Job Description / Responsibility
- Role Overview
- As a Customer Support Engineer at XeonBD, you’ll be the first point of contact for our valued customers — delivering exceptional support, solving technical issues, and ensuring an outstanding service experience. This role offers the opportunity to work with a skilled and passionate team where your expertise will be recognized and your contributions will have a meaningful impact.
- Work Schedule & Shifts (Rotational Duty)
- Shifts and Work Arrangements:
- Morning Shift: 08:00 AM to 04:00 PM - Physical Office
- Day Shift: 10:00 AM to 06:00 PM - Physical Office
- Evening Shift: 06:00 PM to 02:00 AM - Work From Home
- Night Shift: 12:00 AM to 08:00 PM - Work From Home
- Key Responsibilities
- Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.
- Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.
- Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.
- Install, configure, and maintain operating systems and applications.
- Monitor system performance and respond to alerts and incidents as needed.
- Perform scheduled maintenance and routine system checks.
- Assist in research and development initiatives to improve service delivery.
- Support day-to-day business operations and assist internal teams as required.
- Prepare technical documentation, reports, and user training materials..
- Why Work With XeonBD?
- Thrive in a fast-paced, tech-driven, and collaborative work environment.
- Enjoy hybrid work flexibility – with both in-office and remote opportunities.
- Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.
Educational Requirements
Additional Job Requirements
- Age at most 35 years
- Strong analytical and troubleshooting skills.
- Experience in customer support or technical helpdesk roles is preferred.
- Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently and in a team, across multiple shifts.
Location
Dhaka (Mohammadpur)
Salary Range
Negotiable
Other Benefits
T/A, Mobile bill
Salary Review: Yearly
Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 19, 2025
Company Information
Company Name:
XeonBD
Address: Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
Web:
https://www.xeonbd.com/
Business: XeonBD: Empowering Digital Excellence with a Human Touch
Established in 2005, XeonBD is an industry-leading provider of web hosting and comprehensive & complete online infrastructure solutions. With our own physical data center in Bangladesh and colocation facilities in Singapore, the USA, and the EU, we deliver reliable, secure, and high-performance services to businesses locally and globally.
At XeonBD, skilled professionals from both technical and functional domains collaborate with a shared mission — to provide innovative, customized solutions that drive business growth in an ever-evolving digital world.
