Job Summary
Published On : Jun 1, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Location : Dhaka
Salary Range:
Tk. 30000 - 35000 (Monthly)
Application Deadline : Jun 14, 2025
Customer Service Executive (Supply Chain)
Enroute International Limited
No. of Vacancies
Not Specific
Job Description / Responsibility
- ROLE OBJECTIVE:
- Managing customer inquiries and providing accurate information regarding customer order and product availability time to time.
- Following-up with customers and internal teams for balance to do for achieving monthly target
- Coordinating with customers about the promotions/offers/discounts etc.
- Generating sales leads to develop new customers
- Resolving customer complaints within the agreed service level agreements (SLAs).
- Recording and managing customer accounts through CRM systems.
- Conducting surveys to understand any required service improvement areas.
- Escalating unresolved issues such as customer return, credit notes, claim & warranty settlements to the appropriate internal teams.
- Assisting/encouraging customers on BCP(online order portal) order placement.
- Delivery schedule against Open Customer Order to be given and follow-up with relevant departments to meet the committed delivery schedule
- Collecting customer feedback and insights to help improve products availability.
- Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
- Documenting customer interactions and maintaining comprehensive case records.
- Preparing and presenting reports on sales forecast accuracy(SFA), customer support activities, trends, and insights to management.
- Monitoring key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and first-contact resolution rates.
Educational Requirements
- Bachelor/Honors, Masters, Bachelor of Commerce (BCom) in Supply Chain Management
- Graduation/post-graduation in any discipline, preferably in Supply Chain/Marketing.
Experience Requirements
Additional Job Requirements
- Minimum 2-3years of working experience in relevant area
- Excellent communication and active listening skills
- Proactive and creative in issue resolution
- Skilled in CRM tools and technical troubleshooting
- Calm, patient, and customer-focused demeanor
- Effective time management and multitasking
- Committed to continuous learning and improvement
- Expertise in MS Office specially excel file/spread sheet
Location
Dhaka
Salary Range
Tk. 30000 - 35000 (Monthly)
Other Benefits
BDT 30,000.00 to 35,000.00 (based on competency).
Other Benefits : As per company policy
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 14, 2025
Company Information
Company Name:
Enroute International Limited
Address: ranks business center | house # ka-218/1 (4th floor) pragati sarani | kuril | dhaka-1229
Business: A leading consulting firm with certified and an experienced business team working closely with national and international strategic partners. emc is unique to provide a complete solution through managing business growth.
