Job Summary
Published On : May 31, 2025
No. of Vacancies : Not Specific
Job Type :
Contractual
Job Level :
Experience : At least 2 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jun 25, 2025
Automated Operations Engineer
Enroute International Limited
No. of Vacancies
Not Specific
Job Description / Responsibility
- ROLE OBJECTIVE:
- 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance.
- Handle alarm / alert and follow Event Management process, engage respective operation team.
- Coordination, support and management of proactive and reactive change / maintenance activities.
- Ensure IT Service Management processes, like Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
- Basic troubleshooting of issues based on predefined procedures and escalation to L2 or L3 team as needed.
- Reporting of performance and capacity metrics with proactive measures to avoid performance degradation.
- Ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- Follow up issues end to end and collaborate with customer and 3PP vendors.
- Should be able to work in shift.
- Perform real-time monitoring of IT Applications, Infrastructure Components, and Business Services to ensure service availability and optimal performance.
- Manage alarms / alerts by following the Event Management process; engage appropriate operational teams for service restoration and resolution.
- Support and coordinate both proactive and reactive maintenance and change activities.
- Ensure adherence to IT Service Management (ITSM) processes including Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
- Conduct basic issue troubleshooting using standard procedures and escalate to L2/L3 support teams when necessary.
- Prepare and analyze reports on performance and capacity metrics; recommend proactive actions to prevent service degradation.
- Ensure continuous service availability and performance in line with defined Service Level Agreements (SLAs).
- Collaborate with customers and third-party vendors to follow up on issues end to end.
- Be flexible to work in a shift-based environment to support 24/7 operations.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor’s degree in Computer Science, Electrical/Telecommunications Engineering, IT, or related fields
Experience Requirements
Additional Job Requirements
- Proven experience in IT Operations, with solid understanding of ITSM frameworks and processes.
- Strong vigilance and disciplined work approach with attention to detail.
- 2–6 years of relevant experience in a similar role.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Salary: Negotiable (based on experience and qualification).
Compensation & Other Benefits: As Per Company Policy.
Contract Duration: Initially 1 year (extension based on project requirement & performance ).
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 25, 2025
Company Information
Company Name:
Enroute International Limited
Address: ranks business center | house # ka-218/1 (4th floor) pragati sarani | kuril | dhaka-1229
Business: A leading consulting firm with certified and an experienced business team working closely with national and international strategic partners. emc is unique to provide a complete solution through managing business growth.
