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Category : Call Center / Customer care

Job Summary

Published On : May 29, 2025
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 7 years
Age : 35 to 50 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jun 21, 2025

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Manager OPD & Customer Care

Central Hospital Limited

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No. of Vacancies

Job Description / Responsibility

You will be responsible for multi-tasking; cross functional customer care activities.
Ensure effective and smooth co-ordination between consultants, doctors and the outpatients services.
Guide patient to consultant’s room when the consultant is ready to see the patient. Guide the patients regarding investigation, medication & follow-up visit.
Update respective consultant(s) regarding patient’s attendance and status as & when required.
Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities.
The role requires effective communication & good management skill to deal with diversified customers as well as provide guideline to valued customers in order to ensure services excellence.
Communicating effectively with staff at all levels and patients to ensure support services.
Prepare monthly OPD rostering
Ensure updating consultants schedule regularly in software & register
(if necessary).
Computer skills: MS Office (Word, Excel, Power Point, Access)
Ability to work under pressure and in a goal driven environment.
Strong communication skills in written and spoken in English and Bengali.
Experience in relevant Managerial position will be preferred.
Monitor & Supervise the works of OPD & customer care executives.
The applicants should have experience in the following business area(s):
Renowned Hospital/Diagnostic Centre.
Any other tasks assigned by the management from time to time.

Educational Requirements

MBA/ Masters in any discipline from Govt. approved reputed University

Experience Requirements

7 to 8 years
The applicants should have experience in the following business area(s):
Hospital

Additional Job Requirements

Age 35 to 50 years
At least 07 years experience in related field. Preferably in healthcare sector in Bangladesh.

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Salary: Negotiable; Benefits: As per CHL policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Complete resume with cover letter, 3 copies of recent photographs & all relevant documents (copies of academic/professional certificate, experience certificate, NID etc.) may please be sent to Human Resource Department, Central Hospital Limited, House # 2, Road # 5, Green Road, Dhanmondi, Dhaka-1205, on or before June 21, 2025, mentioning the post on the top of the envelope. ** Only short listed candidates will be notified.

Application Deadline : Jun 21, 2025

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