Job Summary
Published On : Apr 23, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 10 to 12 years
Age : 35 to 50 years
Location : Chattogram
Salary Range:
Negotiable
Application Deadline : May 5, 2025
Manager - Operations
Apollo Imperial Hospitals
No. of Vacancies
Not Specific
Job Description / Responsibility
- Oversee and streamline the entire process of patient admission and discharge to ensure efficiency, accuracy and patient satisfaction.
- Coordinate with relevant departments to minimize delays and ensure timely completion of all admission/discharge formalities.
- Monitor the billing process and ensure timely and accurate generation of patient bills.
- Address any billing discrepancies and ensure smooth payment processing.
- Act as the first point of contact for patient grievances related to operations.
- Investigate complaints thoroughly and provide effective, prompt resolutions in coordination with relevant departments.
- Ensure that all patient needs and requests are responded to efficiently.
- Maintain a high standard of patient experience by coordinating services and proactively addressing service gaps.
- Work closely with the Nursing Department and Medical Services Department to ensure coordinated care and a smooth operational workflow.
- Facilitate communication between departments to align patient care with operational processes.
- Identify bottlenecks in the operational workflow and implement corrective measures.
- Ensure adherence to hospital policies, protocols, and quality standards in all operational activities.
- Supervise and guide the front office and operations support staff.
- Conduct regular training and capacity building to enhance service quality.
- Maintain accurate records of operational metrics, incidents, and improvements.
- Provide timely reports to senior management and suggest strategic recommendations for operational excellence.
Educational Requirements
- Master of Business Administration (MBA)
Experience Requirements
- 10 to 12 years
- The applicants should have experience in the following business area(s):
- Hospital
Additional Job Requirements
- Age 35 to 50 years
- Ability to lead, guide and motivate a diverse team while maintaining high standards of performance and discipline.
- Capable of managing frontline staff and ensuring seamless coordination across departments.
- Proficient in verbal and written communication to effectively interact with patients, families, doctors, nurses, and administrative staff.
- Skilled in managing patient complaints with empathy, professionalism and clarity.
- Strong organizational and analytical skills to identify bottlenecks and implement practical solutions.
- Capable of optimizing processes related to admission, discharge and billing with minimal disruption.
- Deep understanding of patient-centric service delivery.
- Committed to enhancing patient satisfaction by proactively addressing needs, expectations, and feedback.
- Ability to work collaboratively with clinical and non-clinical teams to ensure smooth operational flow.
- Skilled in aligning operational goals with medical and nursing priorities.
Location
Chattogram
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 5, 2025
Company Information
Company Name:
Apollo Imperial Hospitals
Address: 2158/A, Zakir Hossain Road, Khulshi, Chattogram
