Job Summary
Published On : Apr 7, 2025
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Apr 26, 2025
IVR Developer for Operator Value-Added Services (VAS) Platform
ZK IT Solutions Ltd.
No. of Vacancies
02
Job Description / Responsibility
- We are looking for an experienced and highly skilled IVR Developer to design, develop, and maintain a robust Interactive Voice Response platform specifically tailored for operator Value-Added Services (VAS). This platform will empower millions of users with seamless access to entertainment, subscriptions, and other operator-driven services.
- Key Responsibilities:
- Architect, design, and develop a scalable IVR platform for VAS services.
- Build dynamic, multilingual IVR menus for personalized customer experiences.
- Integrate the IVR platform with operator systems, databases, CRM tools, and telephony networks (SIP, BICC).
- Leverage AI-driven technologies like speech recognition and natural language processing (NLP) for smarter customer interactions.
- Optimize IVR flows for enhanced user experience and operational efficiency.
- Ensure security and compliance with telecommunication and data protection regulations.
- Troubleshoot, debug, and maintain a high-performing IVR platform to meet customer demands Required Skills & Qualifications:
- Programming Expertise: Proficiency in PHP, Python, Java, or similar languages.
- IVR Platforms: Experience with frameworks such as Dialog flow, Call Handler, or other equivalent tools.
- Telecommunication Knowledge: In-depth expertise in SIP, BICC, E1 and telephony protocols.
- Database Integration: Advanced skills in integrating IVR with databases like SQL, MongoDB, and APIs (RESTful/SOAP).
- Cloud Technologies: Hands-on experience with cloud platforms for building scalable solutions.
- Security Standards: Comprehensive understanding of encryption, data privacy, and compliance practices.
- Operating Systems: Proficiency in managing and patching Linux Rocky 9.5 for IVR systems.
- OBD and IBD: Ability to handle bulk Outbound (OBD) and Inbound (IBD) calls efficiently.
- Preferred Skills:
- Deep knowledge of operator-specific VAS protocols and systems.
- Familiarity with analytics platforms to monitor and improve IVR performance.
- Experience in delivering real-time dynamic content based on customer preferences.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering
Experience Requirements
- At least 5 years
- The applicants should have experience in the following business area(s):
- Software Company, IT Enabled Service
Additional Job Requirements
- Educational Qualifications:
- B.Sc. in Computer Science and Engineering (CSE), Electrical and Telecommunication Engineering (ETE), or related fields.
- M.Sc. in CSE is a plus.
Location
Anywhere in Bangladesh
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Apr 26, 2025
Company Information
Company Name:
ZK IT Solutions Ltd.
Address: 1267 Vatara Main Road, Vatara, Dhaka-1212.
