Job Summary
Published On : Jan 7, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 5 to 7 years
Age : at most 35 years
Location : Cox's Bazar
Salary Range:
Negotiable
Application Deadline : Feb 4, 2025
Hotel Front Desk Supervisor
Anchor Eco Resort & Spa
No. of Vacancies
Not Specific
Job Description / Responsibility
- Ensures Outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adheres to company credit limit policies.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.
- Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
- Cross checks all billing instructions are correctly updated
- Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures.
- Participates in setting yield management strategies, marketing programs and rates
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensures Front desk log book and hotel log book is always updated and acted upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participates in hotel committees and task force assignments.
Educational Requirements
- Masters, Bachelor/Honors
- Masters or Bachelor Degree in any Discipline and bachelor degree in hospitality Management.
Experience Requirements
- 5 to 7 years
- The applicants should have experience in the following business area(s):
- Restaurant, Resort, Coffee Shop
Additional Job Requirements
- Age at most 35 years
- Excellent communication and interpersonal skills.
- Competency in managing time and solving everyday problems.
- Customer-oriented mindset with a passion for providing exceptional service.
- Fluency in English language
- Basic knowledge of Microsoft Office (MS Word and MS Excel).
- Physical Features: Sound Health, energetic and presentable.
Location
Cox's Bazar
Salary Range
Negotiable
Other Benefits
As per Company policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Feb 4, 2025
