Job Summary
Published On : Dec 28, 2024
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 8 to 10 years
Age : 32 to 44 years
Location : Dhaka
Gender : Male
Salary Range:
Negotiable
Application Deadline : Jan 21, 2025
Assistant General Manager (AGM)/Head of Operations & Customer Service
Galaxy Express Ltd.
No. of Vacancies
Not Specific
Job Description / Responsibility
- Develop and implement strategic operational plans to optimize logistics and courier services.
- Monitor daily operations to ensure alignment with company goals and KPIs.
- Analyze and improve existing processes to enhance efficiency and cost-effectiveness.
- Manage budgets and allocate resources effectively to achieve operational objectives.
- Ensure compliance with legal, safety, and environmental guidelines.
- Oversee customer service teams to maintain high standards of service delivery and satisfaction.
- Develop strategies to improve customer retention and resolve escalated complaints.
- Track and analyze operational metrics and prepare regular performance reports.
- Lead, mentor, and motivate operations and customer service teams to achieve targets.
- Conduct regular training sessions to enhance team skills and productivity.
- Foster a collaborative, innovative, and accountable work culture.
- Identify risks, develop contingency plans, and implement data-driven solutions.
- Streamline supply chain and delivery processes to improve turnaround times and reduce costs.
- Collaborate with sales and marketing teams to align operational strategies with business growth objectives.
- Build and maintain relationships with key stakeholders, including vendors, partners, and customers.
- Oversee inventory management, warehousing, and distribution activities to ensure seamless operations.
- Leverage technology and automation tools to enhance operational capabilities and efficiency.
- Implement quality control measures to maintain service consistency and minimize errors.
- Ensure timely resolution of operational challenges and adapt to market trends and customer needs.
- Drive innovation by identifying and implementing industry best practices to maintain a competitive edge.
- Optimize last-mile delivery operations for maximum efficiency and customer satisfaction.
- Coordinate with IT teams to ensure robust system integration and technological advancements.
- Monitor and enforce performance standards across all operational units.
- Develop and maintain standard operating procedures (SOPs) for all critical functions.
- Conduct regular audits to ensure compliance with company policies and industry regulations.
- Plan and oversee the implementation of new projects, expansions, or initiatives within the operations team.
- Maintain open communication channels across departments to ensure a cohesive workflow.
- Benchmark company performance against competitors and implement strategies to stay ahead.
- Ensure scalability of operations to support business growth and increased volume.
- Manage vendor contracts and negotiate cost-effective agreements to benefit the company.
- Evaluate employee performance regularly and implement improvement plans as needed.
Educational Requirements
- Master of Business Administration (MBA)
Experience Requirements
- 8 to 10 years
- The applicants should have experience in the following business area(s):
- Shipping, Logistic/Courier/Air Express Companies, Embassies/Foreign Consulate, Hotel, Airline, Travel Agent, Freight forwarding, Group of Companies, Transportation, Supply Chain
Additional Job Requirements
- Age 32 to 44 years
- Strong leadership and decision-making abilities.
- Excellent communication and interpersonal skills.
- Analytical mindset with strong problem-solving skills.
- Proficiency in logistics software and tools.
- Ability to manage multiple projects and meet tight deadlines.
- Proven track record of leading teams and achieving operational excellence.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Mobile bill, Provident fund, Weekly 2 holidays
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 21, 2025
Company Information
Company Name:
Galaxy Express Ltd.
