Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : United Arab Emirates
Salary Range:
Negotiable
Application Deadline : Jan 10, 2025
Customer Service- Operations Asst. Manager/Manager
A multinational Company
No. of Vacancies
01
Job Description / Responsibility
- We are a multinational company seeking an experienced and dynamic Customer Service/Operations Manager to oversee customer interactions and operational excellence. The ideal candidate will play a key role in ensuring customer satisfaction, driving service improvement, and managing a high-performing team in a fast-paced environment.
- Key Responsibilities:
- Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
- Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference and analysis.
- Complaint Handling: Handle customer complaints with empathy and professionalism, resolving issues promptly and in alignment with company policies.
- Buildup/Expansion: Identify opportunities to upsell or cross-sell consular services based on customer requirements.
- Feedback Collection: Gather customer feedback to identify areas for improvement in products, services, or processes and communicate insights to relevant departments.
- Team Collaboration: Work with other customer service representatives and operations teams to address customer needs and improve overall satisfaction.
- Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, workshops, and self-learning.
Educational Requirements
- Bachelor/Honors
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Experience Requirements
Additional Job Requirements
- Experience: The ideal candidate should have a minimum of 5 years work experience in a managerial role, preferably within a customer service oriented organization.
- Other Requirements:
- Strong empathy and patience when dealing with customers.
- Basic computer knowledge and proficiency in office applications.
- Good oral communication, listening, analytical, and typing skills.
- Customer-focused mindset with adaptability to different personality types.
- Ability to multitask and manage customer service teams effectively.
- Special Requirements:
- At least 12 months of passport validity with a minimum of 2 blank pages required.
- Overseas work experience, especially in customer service or operations (preferably in the UAE or similar environments), will be given preference.
Location
United Arab Emirates
Salary Range
Negotiable
Other Benefits
What We Offer: Competitive salary and benefits package. Opportunities for career growth in a globally recognized organization. A supportive and collaborative work environment.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 10, 2025
Company Information
Company Name:
A multinational Company
