Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 12
Job Type :
Full Time
Job Level :
Experience : 1 to 5 years
Age : 18 to 30 years
Location : United Arab Emirates
Salary Range:
Negotiable
Application Deadline : Jan 19, 2025
Customer Service Executive
A Multinational Company
No. of Vacancies
12
Job Description / Responsibility
- We are a well-reputed company looking for dynamic, resourceful, and enthusiastic Customer
- Service Executives to join our team in Dubai. The role involves working collaboratively to deliver
- outstanding customer service, enhance customer satisfaction, and build long-term relationships with
- our clients.
- Key Responsibilities:
- Effective Communication: Interact professionally with customers, colleagues, and other departments
- to provide a seamless and positive customer experience.
- Accurate Documentation: Maintain comprehensive records of customer interactions, inquiries,
- transactions, and complaints for future reference and analysis.
- Complaint Resolution: Address customer complaints empathetically and professionally, ensuring
- resolution aligns with company policies.
- Service Promotion: Identify opportunities to upsell or cross-sell consular services based on
- customer needs and preferences.
- Feedback Collection: Gather and relay customer feedback to relevant departments to enhance
- products, services, and processes.
- Team Collaboration: Work closely with fellow customer service representatives and operations
- teams to meet customer needs and improve overall satisfaction.
- Continuous Learning: Stay updated on product knowledge, industry trends, and customer service
- best practices through training and self-learning.
- Qualifications and Skills:
- Bachelor’s degree in business administration, marketing, or a related field (preferred).
- Empathy, patience, and a customer-focused attitude.
- Strong oral communication and active listening skills.
- Basic computer knowledge and proficiency in using digital tools.
- Analytical thinking and adaptability to handle diverse personality types.
- Fresh graduates are encouraged to apply, though preference will be given to candidates with prior
- experience.
- Willingness to relocate and work in an overseas branch.
- Applicants must possess a valid passport with a minimum of 12 months remaining validity with at least 2 blank pages.
- Prior international work experience will be considered a valuable asset.
- What We Offer:
- Competitive salary and benefits package.
- A professional and multicultural working environment.
- Opportunities for career growth and skill development.
Educational Requirements
- Bachelor/Honors, Bachelor of Business Administration (BBA), Bachelor of Business Administration (BBA) in Marketing
- Bachelor’s degree in business administration, marketing, or a related field (preferred).
Experience Requirements
Additional Job Requirements
- Age 18 to 30 years
- Empathy, patience, and a customer-focused attitude.
- Strong oral communication and active listening skills.
- Basic computer knowledge and proficiency in using digital tools.
- Analytical thinking and adaptability to handle diverse personality types.
- Fresh graduates are encouraged to apply, though preference will be given to candidates with prior experience.
- Willingness to relocate and work in an overseas branch.
- Applicants must possess a valid passport with a minimum of six months remaining validity.
- Prior international work experience will be considered a valuable asset.
Location
United Arab Emirates
Salary Range
Negotiable
Other Benefits
What We Offer: Competitive salary and benefits package. A professional and multicultural working environment. Opportunities for career growth and skill development.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 19, 2025
Company Information
Company Name:
A Multinational Company
