Job Summary
Published On : Dec 25, 2024
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 1 to 2 years
Age : 20 to 30 years
Location : Dhaka (Old Dhaka)
Salary Range:
Negotiable
Application Deadline : Jan 20, 2025
Customer Satisfaction Executive
Shatarupa Weaving Mills Ltd.
No. of Vacancies
Not Specific
Job Description / Responsibility
- Job Context: Shatarupa Weaving Mills Ltd., a renowned fabrics manufacturing company in Bangladesh, is looking for a dynamic and proactive Customer Satisfaction Executive to strengthen our customer engagement and sales operations.
- This position is ideal for individuals passionate about building relationships, delivering exceptional customer service, and driving sales through telesales activities in the fast-moving consumer goods (FMCG) industry.
- Job Responsibilities:
- Customer Interaction: Handle inbound and outbound calls to provide information about products, answer inquiries, and resolve complaints efficiently.
- Telesales: Proactively reach out to potential and existing customers to promote fabric products, explain benefits, and close sales deals.
- Customer Relationship Management (CRM): Maintain and update customer records, ensuring all interactions are documented in the company’s CRM software.
- Feedback Collection: Gather customer feedback to identify product improvement opportunities and share insights with relevant departments.
- Sales Target Achievement: Meet and exceed monthly, quarterly, and annual telesales targets.
- Problem Resolution: Address customer issues promptly and follow up to ensure satisfactory resolution.
- Collaboration: Work closely with the whole team to align telesales activities with overall business goals.
- Reporting: Prepare daily, weekly, and monthly performance reports, highlighting sales achievements and challenges.
- Build rapport with existing and potential customers to understand their needs and offer tailored solutions.
- Respond to customer inquiries, provide product details, and resolve complaints efficiently.
- Follow up on leads generated through marketing campaigns and convert them into sales.
- Conduct post-sale follow-ups to ensure customer satisfaction and maintain relationships.
- Provide feedback to management on customer preferences, challenges, and market trends.
Educational Requirements
Experience Requirements
- 1 to 2 years
- The applicants should have experience in the following business area(s):
- Direct Selling/Marketing Service Company, Call Center, Business-to-Business (B2B) Software and Services Startup, Delivery Services Startup
Additional Job Requirements
- Age 20 to 30 years
- Minimum 1-2 years of experience in a telesales, customer service, or similar role.
- Prior experience in managing customer interactions in a product or service-based organization is highly desirable.
- Fresh graduates with exceptional communication skills and a passion for customer service are encouraged to apply.
Location
Dhaka (Old Dhaka)
Salary Range
Negotiable
Other Benefits
Mobile bill, Tour allowance, Performance bonus, Profit share
Salary Review: Yearly
Festival Bonus: 2
Professional and collaborative workplace culture.
Opportunities for career growth and skill development.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 20, 2025
Company Information
Company Name:
Shatarupa Weaving Mills Ltd.
Address: Lion Tower (Level # 3), 108, Islampur Road, Dhaka - 1100.
Web:
http://www.shatarupagroup.com/
Business: Shatarupa Weaving Mills Ltd is a sister concern of Shatarupa Group and one of the renowned brand of panting & suiting fabrics in Bangladesh. Shatarupa is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered.
As an equal-opportunity employer, we warmly welcome applications from candidates of all backgrounds, identities, and abilities across Bangladesh.
Join us in creating an environment that celebrates individuality and drives collective success!
