Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 10
Job Type :
Full Time
Job Level :
Experience : 1 to 3 years
Age : 20 to 35 years
Location : Dhaka (Uttara Sector 12)
Salary Range:
Tk. 30000 - 35000 (Monthly)
Application Deadline : Jan 19, 2025
Quick Start Coordinator
Dispatch Management Ltd.
No. of Vacancies
10
Job Description / Responsibility
- Why is this role important to Dispatch Management LTD (DML)?
- This role is important to DML as it helps support the needs of DML’s clients by enabling smooth connections between clients and technicians thereby ensuring the highest possible success rates. The activities of this role center around DML’s strategy of curating custom-made services based on the client’s individual needs according to their definition of success. This position focuses on outbound efforts to recruit, vet, onboard, engage, match, and orchestrate new & current technicians in the Field Nation marketplace. This role is in our Quick Start Team and reports to the Assistant Manager - Dispatch Services.
- What you’ll do:
- Working closely with management and team leads to receive project briefs, understand assignments, formulate plans and monitor progress to ensure the highest levels of success.
- Connect with technicians regarding vetting, skillset verification, and work opportunities on the Field Nation platform.
- Communicate with technicians through various means including calling, emailing, texting, and in-platform chat messaging.
- Partner with internal stakeholders to ensure a smooth workflow process.
- Regular reporting and brainstorming sessions to discuss successes and failures to develop processes as required.
- Use tools like G-Suite, Email automation, text messengers, chat interfaces, applicant tracking systems and job boards to effectively recruit, vet, and orchestrate new talent
- Support new clients during their platform training, enabling improved adoption of the Field Nation platform while assuring highest possible project outcomes.
- Coach technicians and clients in the best practice use of the Field Nation platform.
- Connect & follow up with technicians during client project support to improve talent acquisition, confirmation, adoption and success rates.
- Position Type/Expected Hours Of Work:
- This is a full-time opportunity (subject to successful completion of the probation period).
- Shift: 8 hours/day, 5 days/week (Mon-Fri).
- Hours generally range from 8pm - 5am (can vary due to daylight savings in the U.S.).
- Job Location:
- Remote (Work From Home)
Educational Requirements
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s):
- Call Center
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 20 to 35 years
- Fluent in English (speaking, reading, and writing) as this role requires consistent communication with US team members, technicians and clients.
- Previous US-based customer service, recruiting or sales experience is preferred.
- Confidence over the phone.
- Creative and critical thinking.
- Positive mental attitude during heavy workload.
- Technical capabilities to utilize tools like Google Suite, Email Automation, SalesForce & other platforms
- Thrives in a metric-driven environment
- Committed to night shift hours & Strong work ethic
- Able to work under pressure and handle tough customer situations
- Comfortable working in a fast-paced environment
- Enjoys working in a team environment
- General computer skills/knowledge
Location
Dhaka (Uttara Sector 12)
Salary Range
Tk. 30000 - 35000 (Monthly)
Other Benefits
Weekly 2 holidays, Insurance, Gratuity
Salary Review: Yearly
Festival Bonus: 2
BDT 30,000/- to 35,000/- Monthly Salary
Internet Data Allowance
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 19, 2025
Company Information
Company Name:
Dispatch Management Ltd.
Address: House #23, Road # Shah Makhdum Avenue, Sector #12, Uttara, Dhaka - 1230.
Business: Providing dispatch services exclusively on the Field Nation Labor Marketplace.
