Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 09
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : 20 to 30 years
Location : Dhaka (Banani)
Salary Range:
Tk. 18000 - 20000 (Monthly)
Application Deadline : Jan 18, 2025
Executive (Call Centre)
Bhaiya Housing Limited ( Banani Office)
No. of Vacancies
09
Job Description / Responsibility
- Bhaiya Housing Ltd, a leading real estate development company and a proud member of the renowned Bhaiya Group, is currently seeking qualified candidates for the position of Executive (Call Centre) to join our dynamic and innovative team. We invite applications from skilled and motivated individuals who are passionate about contributing to the Call Centre department of the company.
- Job Context:
- A Call Center Executive is the first point of contact for customers, handling a variety of customer interactions, addressing their concerns, and providing information about products or services. Their goal is to ensure customer satisfaction through effective communication and problem-solving skills.
- Job Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Maintaining relationships with current and potential clients.
- Developing and maintaining client target lists and information.
- Developing internal tools for improving and maintaining databases.
- Maintaining client and candidate information.
Educational Requirements
- Bachelor’s Degree with any Major. Master’s Degree preferable.
- Professional training on Call Centre work, will be preferred.
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s):
- Call Center
Additional Job Requirements
- Age 20 to 30 years
- Ability to multi-task, set priorities and manage time effectively.
- Previous experience in a Call Centre support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices Customer focus and adaptability to different personality types.
- Excellent communication and interpersonal skills for effective collaboration.
- Proficiency in Microsoft Office Suite (Word, Excel, Power point).
Location
Dhaka (Banani)
Salary Range
Tk. 18000 - 20000 (Monthly)
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 18, 2025
Company Information
Company Name:
Bhaiya Housing Limited ( Banani Office)
Address: 158/E, Level- 3 & 5, Kamal Ataturk Aveneu, Banai, Dhaka-1213
