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Category : Call Center / Customer care

Job Summary

Published On : Dec 25, 2024
No. of Vacancies : 25
Job Type : Full Time
Job Level :
Age : 18 to 30 years
Location : Dhaka (Mirpur)
Salary Range:
Tk. 18000 - 25000 (Monthly)
Application Deadline : Jan 17, 2025

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Customer Relationship Officer (Night Shift)

Ignite Tech Solutions

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No. of Vacancies

Job Description / Responsibility

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Educational Requirements

Higher Secondary

Additional Job Requirements

Age 18 to 30 years
Ability to multi-task, set priorities and manage time effectively
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices Customer focus and adaptability to different personality types

Location

Dhaka (Mirpur)

Salary Range

Tk. 18000 - 25000 (Monthly)

Other Benefits

Weekly 2 holidays, Performance bonus, Tour allowance, Over time allowance, Medical allowance Lunch Facilities: Full Subsidize Salary Review: Half Yearly Festival Bonus: 2 Salary will be provided on time guaranteed. Highly attractive Sales Bonus. Exclusive training will be provided for free. Experienced Executives have an opportunity to become a Team Leader & Sales Manager. Find an innovative career and assemble yourself as an asset for the country to build our economy. You will be under 6 months of probation period contract. The increment will be given based on performance. You can be our full-time member if you are a good performer.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Are you looking for Job while studying? if yes, this is for you
Office Hours: Monday - Friday | 8:00PM to 5:00AM (NIGHT SHIFT)
DON'T APPLY IF YOU CANNOT SPEAK ENGLISH FLUENTLY
Don't Apply if you cannot work at Night Shift.
Send your CV to the given email hireme@ignitebpo.biz

Application Deadline : Jan 17, 2025

Company Information

Company Name: Ignite Tech Solutions
Address: House/Flat # 06, Block # KA, Section # 06, Mirpur Main Road, Mirpur, Dhaka-1216.

Business: Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.

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