Category : Call Center / Customer care
Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : 3 to 4 years
Age : 24 to 35 years
Location : Dhaka (Banani)
Salary Range:
Negotiable
Application Deadline : Jan 11, 2025
Lead, Customer Experience
Apex Data Management & IT Ltd
No. of Vacancies
01
Job Description / Responsibility
  • Essential​ Duties &​ Responsibilities:
  • The essential functions include but are not limited to the following:
  • Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
  • First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
  • Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
  • Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
  • Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
  • Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
  • Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
  • Compliance: Ensure that all work complies with relevant industry regulations and standards.
  • Night Shift *Please proceed with applying only if the working hours suit you.
  • Male: Work Time: 6 PM to 3 AM
  • Female: Work Time: 9 PM to 6 AM
  • Work days: 5 Days (Monday-Friday)
  • Weekend : 2 Days ( Saturday-Sunday)

Educational Requirements
  • Bachelor/Honors
Experience Requirements
  • 3 to 4 years

Additional Job Requirements
  • Age 24 to 35 years

Location
Dhaka (Banani)
Salary Range
Negotiable
Other Benefits
T/A, Weekly 2 holidays Festival Bonus: 2 Sales Incentive Quarterly/Half yearly Loyalty Bonus (Once After 2 Years) Long Service Award Performance Review Periodically Structured Training & Development Program (Yearlong)
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 11, 2025
Company Information
Company Name: Apex Data Management & IT Ltd
Address: House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213


for job announcement

+88-02-222294153,/91538/83619/ +88-02-8837118
01678076363-61-62-68, 01977886877
( 9.30 am to 7.30 pm )