Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : at most 32 years
Location : Chattogram (Khulshi)
Salary Range:
Negotiable
Application Deadline : Jan 11, 2025
Officer/ Executive, Customer Service (Chattogram)
International Trimmings & Labels Bangladesh Private Limited
No. of Vacancies
01
Job Description / Responsibility
- Job Context:
- International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 14 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.
- ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization's goal.
- Job Description / Responsibility:
- Respond to customer requirements and requests (via email and phone) in a timely manner.
- Process orders, provide invoices, and share layouts with customers on time.
- Ensure proper order management and communicate order status/delivery information to customers.
- Coordinate with the operations team and other departments for the timely delivery of goods and services.
- Handle customer complaints according to company procedures and service standards.
- Educate new customers on order placement, system usage, and relevant information.
- Provide suggestions to supervisors for improving current order, process, or operational flows to increase efficiency.
- Visit customers when required, especially for critical issue resolution.
- Provide sales support as needed to meet management's requirements.
- Follow up on timely payments, expedite documentation, and support the commercial/credit team in closing orders.
- Adhere to company and departmental policies, procedures, and SOPs.
- Align actions with departmental goals, objectives, and KPIs.
- Advocate for customer needs to ensure the best service experience.
- Stay informed about customer garment production lead times, product lines, and related details.
Educational Requirements
- Graduate/Post Graduate. Preferably Business/Textile Graduate
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s):
- Multinational Companies, Garments, Textile, Buying House, Garments Accessories
Additional Job Requirements
- Age at most 32 years
- Must be proficient in Computer skills in MS office (especially in Excel).
- Excellent in Bangla and English - both spoken and written.
- Leadership skills, being proactive.
- Outstanding communication and interpersonal skills.
- Excellent time management skills and Ability to work under pressure.
- Planning, organizing & prioritizing skills.
Location
Chattogram (Khulshi)
Salary Range
Negotiable
Other Benefits
Mobile bill, Provident fund, Insurance, Gratuity
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Mobile Allowance·
Child, Marriage Allowance
Parents death compensation
Paternity Leave
Friday and alternative Saturday is weekend
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 11, 2025
Company Information
Company Name:
International Trimmings & Labels Bangladesh Private Limited
Address: 9th Floor, Prominent Tower, Road 02, Sector 03, Uttara, Dhaka-1230, Bangladesh
Business: As a leading global accessories company International Trimmings and Labels Bangladesh Private Limited (ITL BD Ltd) is UK based multinational company. We are manufacturer and supplier of garment accessories as retail chains shop.
ITL has global operations in 16 countries of Europe, America, South Africa, Central Asia and South Asia. With over 35 years’ experience, ITL is well positioned to react to the ever changing needs of our market. We have encountered some of the most profound changes including the evolution of global sourcing, the impact of on-line retailing on consumer behavior and the resulting effects on the apparel supply chain.
ITL has continued to grow with a forward thinking vision and the ability to meet customers’ requirements with value added, partnership driven solutions.
