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Category : Call Center / Customer care

Job Summary

Published On : Dec 25, 2024
No. of Vacancies : 15
Job Type : Full Time
Job Level :
Experience : 1 to 5 years
Location : Dhaka (Uttara)
Salary Range:
Negotiable
Application Deadline : Jan 11, 2025

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CSR (Live Chats & Email Correspondence)

Rise Up Labs

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No. of Vacancies

Job Description / Responsibility

Job Context:
Riseup Labs is looking for passionate and detail-oriented Customer Service Representatives to join our growing team! In this role, you will be the primary point of contact for our customers via live chat and email, providing exceptional support and ensuring their satisfaction. You will be responsible for handling inquiries, resolving issues, and fostering positive relationships with our clients.
Job Responsibilities:
Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
Effectively identify and understand customer needs to provide accurate and efficient solutions.
Research and resolve customer issues independently, escalating complex matters when necessary.
Draft clear, concise, and grammatically correct communication for customers.
Maintain accurate and detailed records of all customer interactions.
Adhere to company policies, procedures, and service level agreements (SLAs)Contribute to a positive and supportive team environment.

Educational Requirements

Higher Secondary, Bachelor/Honors

Experience Requirements

1 to 5 years
The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, Call Center
Freshers are also encouraged to apply.

Additional Job Requirements

Able to work night shift ( 8 Pm- 5 Am)
Minimum of 2 years of experience in a customer service role (preferably BPO experience)
C1 Proficient in English (written)Proficiency in verbal, and reading English with a strong command of grammar and punctuation
Excellent typing skills
Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to work effectively in a fast-paced, deadline-driven environment
Strong attention to detail and accuracy
Excellent problem-solving and critical thinking skills
Outstanding customer service skills with a commitment to exceeding customer expectations
A positive and professional attitude with a strong work ethic

Location

Dhaka (Uttara)

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 11, 2025

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