Job Summary
Published On : Dec 25, 2024
No. of Vacancies : 25
Job Type :
Full Time
Job Level :
Experience : 1 to 5 years
Location : Dhaka (Uttara Sector 12)
Salary Range:
Tk. 30000 - 40000 (Monthly)
Application Deadline : Jan 11, 2025
Support Coordinator (Night Shift)
Field Nation
No. of Vacancies
25
Job Description / Responsibility
- Why is this role important to Field Nation?
- As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.
- What you’ll get to do in this role:
- Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud
- Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
- Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.
Educational Requirements
Experience Requirements
- 1 to 5 years
- The applicants should have experience in the following business area(s):
- Software Company, IT Enabled Service, Call Center
- Freshers are also encouraged to apply.
Additional Job Requirements
- Fluency in the English language, both spoken and written to master customer satisfaction.
- Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.
- Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
- A knack for attention to detail; it’s not just a trait; it’s a way of life for you.
- Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.
Location
Dhaka (Uttara Sector 12)
Salary Range
Tk. 30000 - 40000 (Monthly)
Other Benefits
Festival Bonus
Mobile Bill
Medical Insurance
Gym Membership
Annual Trip
Profit Share
Gratuity Benefit
Lunch/Dinner Facilities: Fully Subsidized
Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
Friendly work environment.
Flexible leave/vacation policy.
Opportunity to work with cross-cultural teams with the US.
Annual performance evaluation and increment.
Employee Transportation Facility.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 11, 2025
Company Information
Company Name:
Field Nation
Address: House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
Business: Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
