Job Summary
Published On : Dec 17, 2024
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 2 to 5 years
Age : 20 to 40 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jan 13, 2025
Airlines Ticketing Officer
M/S: Digital Travel and Package Tour Corporation
No. of Vacancies
Not Specific
Job Description / Responsibility
- Assist clients in planning and booking flights, hotels, and travel packages.
- Provide information on destinations, travel regulations, and visa requirements.
- Manage customer inquiries and resolve issues related to bookings.
- Keep up to date with airline policies, promotions, and travel trends.
- Maintain and update customer records in the booking system.
- Process ticket bookings for passengers via phone, in-person, or online.
- Issue, reissue, and refund airline tickets as necessary.
- Handle changes to itineraries and assist with cancellations.
- Provide information on flight schedules, fares, and travel policies.
- Collaborate with other departments (e.g., customer service, baggage) to resolve issues.
- Respond to customer inquiries about flight bookings and travel arrangements.
- Assist customers with the check-in process and provide boarding information.
- Handle complaints and provide solutions to enhance customer satisfaction.
- Maintain knowledge of current promotions, loyalty programs, and travel packages.
- Manage flight reservations and ensure accurate data entry in booking systems.
- Work with clients to customize travel itineraries according to their needs.
- Keep up-to-date with airline schedules, fares, and industry changes.
- Communicate with airlines to confirm flight details and resolve issues.
- Organize travel arrangements for groups, such as corporate events or tours.
- Negotiate group rates with airlines and other travel services.
- Coordinate itineraries and manage bookings for all group members.
- Provide on-site support during travel, if necessary.
- Manage and optimize the online booking platform for user experience.
- Monitor and analyze booking trends and customer feedback.
- Collaborate with marketing teams to promote travel packages and deals.
- Assist customers with online booking issues and inquiries.
Educational Requirements
- Bachelor of Arts (BA), Master of Arts (MA)
Experience Requirements
- 2 to 5 years
- The applicants should have experience in the following business area(s):
- Multinational Companies, Airline, Manpower Recruitment, Overseas Companies
Additional Job Requirements
- Age 20 to 40 years
- Technical Skills:
- Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
- Data Entry: Accurate data entry skills are important for managing bookings and keeping records.· Communication.
- Skills:
- Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
- Written Communication: Ability to write clear and concise messages, reports, and documentation.
- Customer Service Skills:
- Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
- Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
- Attention to Detail:
- Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
- Compliance: Ensuring that all procedures and regulations are followed meticulously.
- Skills and Qualifications:
- Communication Skills: Essential for interacting with customers and colleagues.
- Attention to Detail: Important for processing bookings accurately.
- Customer Service Orientation: A focus on enhancing the customer experience.
- Technical Skills: Proficiency in booking systems and software.
- Problem-Solving Abilities: To handle customer issues and complaints effectively.
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jan 13, 2025
Company Information
Company Name:
M/S: Digital Travel and Package Tour Corporation
Address: Mukti Niloy, House No: 323, 3rd Floor(2nd Floor of Lift), Road No: 05, Baridhara D.O.H.S, Post Code: 1206, Dhaka. Email: digitalgroupbd05@gmail.com
Web:
https://digitalgroupbd.com/
Business: Digital Travel & Package Tour Corporation is a sister concern of Digital Group based in Pirganj-1, Rangpur. As an inbound and outbound travel agency, For Inbound travel we focus on attracting and assisting international tourists visiting our country, offering services such as designing tour packages, arranging accommodations, providing local transportation, and organizing cultural experiences. We aim to showcase the best of our country; ensuring visitors have memorable and hassle-free stays. Conversely, as an outbound travel agency, we cater to residents seeking international travel experiences. They handle all aspects of travel planning, from booking flights and accommodations to securing visas and arranging tours at foreign destinations. By collaborating with local and international partners, we ensure that travelers receive comprehensive support and enjoy enriching travel experiences, whether they are exploring new countries or welcoming visitors to their own.
