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Category : Travel / Tourism / Hotel

Job Summary

Published On : Dec 17, 2024
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Experience : 8 to 10 years
Location : Chattogram
Salary Range:
Negotiable
Application Deadline : Jan 11, 2025

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Operations Manager

Orchid Business Hotel, Chittagong

View all jobs of this company

No. of Vacancies

Not Specific

Job Description / Responsibility

Operational Leadership:
Develop, implement, and monitor operational policies and standards across the resorts.
Ensure smooth day-to-day operations while maintaining consistency in guest experience.
Coordinate and oversee resort managers to achieve service and performance goals.
Monitor compliance with safety, health, and environmental regulations.
Financial Management:
Analyze financial reports to track performance, identify trends, and recommend improvements.
Guest Experience:
Ensure consistent delivery of high-quality guest experiences across all resorts.
Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
Manage resolution of escalated guest concerns or service issues.
Team Management:
Provide leadership, guidance, and support to resort managers and departmental heads.
Conduct regular performance reviews and identify training needs for staff development.
Foster a positive work culture focused on teamwork, accountability, and excellence.
Strategic Planning:
Develop short- and long-term strategies to achieve operational goals and growth targets.
Identify opportunities for innovation and improvement in operations.
Reporting & Communication:
Prepare and present regular reports on operational performance, challenges, and achievements.
Serve as the main point of contact between resort management teams and senior leadership.
Ensure clear and effective communication across all teams.
Others as per given assignment by the management time to time.

Educational Requirements

Bachelor/Honors, Masters

Experience Requirements

8 to 10 years
The applicants should have experience in the following business area(s):
Hotel, Resort

Additional Job Requirements

Ability to work flexible hours, including weekends and holidays

Location

Chattogram

Salary Range

Negotiable

Other Benefits

Mobile bill Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 11, 2025

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