Job Summary
Published On : Apr 21, 2024
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : 3 to 7 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : May 11, 2024
IT Support Engineer
Eicra Soft Ltd.
No. of Vacancies
02
Job Description / Responsibility
- We are looking for a Technical Support Specialist to join our team. In this role, you will provide our customers with timely and effective technical support. Your responsibilities include responding to customer inquiries by email, advising on product usage, and working on technical support documentation for our website. The ideal candidate should possess outstanding English writing abilities, a minimum typing speed of 50 words per minute, and a Bachelor’s degree in Computer Science or a related field.
- Responsibilities:
- Internet-related all Customer Support.
- Ensure effective, resilient, and responsive IT support (Hardware, software, networking) to different operation units of our customer.
- Configure, implement and troubleshoot active network equipment like- OLT, Mikrotik, switches, routers, network appliances, firewalls, Wi-Fi.
- Identify a single point of failure in the network & system and ensure redundancy planning.
- Maintain & troubleshoot Windows server, OLT, Mikrotik, switches, routers
- Protect Data in internal computing systems from unauthorized users and viruses.
- Monitor and report on network performance metrics, identifying network utilization.
- Responsible for LAN and WAN maintenance by keeping close liaison with customers.
- Manages and coordinates all IT-related general matters, including data, wireless communications, security, and computer hardware and software.
- Expertise as a WordPress developer with expertise in both front-end and back-end website development. Proficient in front-end technologies such as CSS3, JavaScript, HTML5, and jQuery.
- Identify problematic areas and implement strategic solutions in target time.
- Collaborate with cross-functional teams to identify opportunities for innovation and process optimization.
- Expertise in IT infrastructure, including networks, servers, and cloud computing.
- The candidate must be dedicated and sincere in their work and always open to learning new things. Timely and high-quality delivery of objectives is crucial and will be a primary criterion for performance evaluation.
Educational Requirements
Experience Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s):
- Software Company, IT Enabled Service, BPO/ Data Entry Firm, ISP, Computer Hardware/Network Companies, Garments, Real Estate, Web Media/Blog, Call Center, E-commerce
Additional Job Requirements
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 11, 2024
Company Information
Company Name:
Eicra Soft Ltd.
Address: JCX Business Tower, Plot-1136/A, Japan Street, Block I, Level - 5 Basundhara R/A, Dhaka - 1229
Business: Eicra Soft Ltd is a Web Design and Web based application development firm. We also provide Domain Registration and Hosting commercially.
