Category : Call Center / Customer care
Job Summary
Published On : Jul 4, 2018
Job Nature : Full Time
Experience : At least 4 year(s)
Job Location : Dhaka
Location : Dhaka
Salary Range:
Application Deadline : Jul 31, 2018
Customer Service Executive
A Reputed Bank
Job Description / Responsibility
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Provide product and service related information
  • Receive and escalate customer requests and complaints
  • Able to handle inbound and outbound calls where required
  • Capable to handle customer queries through live chat and email
  • Document all call information according to Standard Operating Procedure
  • Record details of actions taken

Educational Requirements
  • Graduation/Masters from a reputed university or equivalent degree with no third division/class in any public examination
Experience Requirements
  • At least 4 year(s)

Additional Job Requirements
  • Age not over 30 years as on July 31, 2018
  • Have good command in English and Bengali (Oral and Written)
  • Must be able to learn quickly to acquire the product and process knowledge
  • Proficient in MS Word, MS Excel
  • Willing to work 24/7 roster basis, including weekends and public holidays
  • Hard working and ability to work under stress
  • Freshers are encouraged to apply

Job Location
Salary Range
Other Benefits
As per company policy
Job Source Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 31, 2018
Company Information

for job announcement

+88-02-9858849, +88-02-9891538
01678076363-68, 01977886877
( 9.30 am to 7.30 pm )