Category : Call Center / Customer care
Job Summary
Published On : Jul 3, 2018
No. of Vacancies : 2
Job Nature : Full Time
Experience : At least 1 year(s)
Job Location : Dhaka
Location : Dhaka (Uttara)
Salary Range:
Application Deadline : Jul 31, 2018
Customer Service Representative & Technical Recruiter
No. of Vacancies
Job Description / Responsibility
  • Communicating with customers through various channels
  • Writing and posting technical job descriptions
  • Parse specialized skills and qualifications to screen IT resumes
  • Source potential candidates on niche platforms
  • Perform pre-screening calls to analyze applicants' abilities
  • Onboard new hires
  • Answers incoming customers calls regarding issues, service questions, coordinate calls between service providers & service buyers/end users and general client concerns.
  • Outgoing calls to recruit technical resources, reminder of upcoming assignments/projects, follow up & follow through with buyers and service providers.
  • Email and Chat support for both buyer and service providers.
  • Lead Search of buyer and providers.
  • Coordinate to recruit, assign, review and approve service orders.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the team to stay updated on product/service knowledge.

Educational Requirements
  • Skills Required: IT Support Service
Experience Requirements
  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Job Requirements
  • Age at least 21 years
  • Must be 21 years of age or older
  • Education: N/A and Students are welcome
  • Excellent verbal and written communication skills a MUST
  • Technical expertise with an ability to understand and explain job requirements for IT roles
  • Negotiation skills
  • Strong phone contact handling skills and active listening
  • Resolving Conflict, Analyzing Information, Multi-tasking
  • Ability to remain professional and courteous with customers at all times
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be available to work 5 nights per week from 8 PM to 6 AM.

Job Location
Dhaka (Uttara)
Salary Range
Other Benefits
As per company policy
Job Source Online Job Posting


Send your CV to or Click here to Email CV from MY account.

Applicant must enclose his/her Photograph with CV.

  • This is NIGHT job and you will be working from 8:00 PM to 6 AM Monday through Friday.

Application Deadline : Jul 31, 2018
Company Information

for job announcement

+88-02-9858849, +88-02-9891538
01678076363-68, 01977886877
( 9.30 am to 7.30 pm )